Frequently Asked Questions

Do I require an international driving licence?

Prior to your trip, we advise that you check your booking to see the licence requirements which will explain whether or not you need to present an international driving licence.

As a general rule, if your licence does not feature characters from the Latin alphabet (i.e. Arabic, Greek, Russian) you are highly likely to need an international licence.

In the event of this being the case, you will be required to present your domestic licence in addition to your international licence.

Is it possible to edit bookings?

Changes to bookings can be made free of charge up until 48 or 24 hours, depending on your amendment policy, prior to pick-up. You can make change by going to the Manage Booking section of our website. Here you can make various amendments including name changes, adding optional extras, changing your vehicle, changing your dates, times or location, and updating your flight number.

In the case of changing your vehicle or optional extras, they are subject to availability.

Please also note that changes to your booking will not be possible once your car has been picked up and your booking has commenced.

What should I bring with when I collect my rental car?

It is advised to bring the following items:

  1. Credit card with sufficient funds to cover the excess (debit cards often not accepted).
  2. The physical licence belonging to the main driver, which must have been held for a minimum of one year
  3. One extra photo ID.
  4. Your digital car hire voucher.
  5. All other documentation specified on your booking voucher.

What is the process for cancelling my booking?

It's simple. All you do is log in to the Manage Booking section of the website and select 'Cancel Booking'. From there, you follow a few easy steps to complete your cancellation. However, it's always advised to read the terms and conditions of your cancellation policy prior to proceeding.

You can usually cancel up to 24 or 48 hours prior to your pick-up slot. Cancelling before this period will lead to you being charged an additional fee.

After cancelling, any additional insurance that has been taken out on your booking will also be cancelled automatically.

I've not yet received my booking confirmation - what do I do?

Most of our bookings will be confirmed within 48 hours. In the event that you've not received any confirmation after this point, your first port of call should be checking your spam folder. If for any reason it has been unable to confirm your booking, you will be contacted and asked to seek an alternative booking.

What is your cancellation policy?

This will vary depending on the car rental supplier and cancellation option you have selected. However, generally speaking, if you cancel up to 24 hours prior to your pick-up, in almost all circumstances you will be fully refunded. If you cancel less than 24 hours in advance, in almost all circumstances you'll receive a full refund minus the administration charge outlined in your terms and conditions. Refunds are processed within 5 working days and will usually appear in your account within 3-5 working days. However, please be aware that no refund will be provided if you don't show up for your booking, or are unable to collect your car due to not having the correct documentation.

Can the dates/times of my booking be amended?

Subject to availability and price changes, yes. You can do so in the Manage Booking section of the website. Here you'll see 'Pick-up Location' where you can use the 'Edit' option to make any amendments.

Could there be any post-Brexit issues I should be aware of?

UK passport holders are unlikely to need an International Driving Permit to drive in the EU/EEA after Brexit. However, it is possible you will need an international licence in addition to your UK domestic license to hire a car in certain countries in the event that you do not hold a photo card licence, or your licence was issued in the Isle of Man, Jersey, Guernsey or Gibraltar.

Am I guaranteed the exact car model shown when I booked?

Not necessarily, due to availability always being in flux. You will receive a car in the same category - with the same transmission, number of doors, passenger space and bag capacity - but there is no guarantee it will be the same make or model, although we will always try our best.

Can I ask for a car with automatic transmission?

Yes, and as outlined above, you will always receive a car with the transmission that you booked. Transmission options appear as one of the search filters

Are any costs inclusive of the overall rental price?

All mandatory charges that apply to your booking will be outlined in the rate shown. Be sure to select the right pick-up and drop-off information, as well as the main driver's correct age in order to have potential additional charges included in this rate.

There will also be a security deposit required at the rental desk on collection and sometimes an additional deposit for fuel.

Extra products such as child seats, additional drivers, GPS, cross border, supplier's insurance and/or a prepaid fuel option are also all optional extras that will not be shown on your official rate.

What are some of these optional extras that I can select?

As well as child seats, GPS and the option to add additional drivers to your policy, there may also be specific products for where you'll be driving, such as electronic toll passes, snow chains, and ski or luggage racks.

Optional extras can be requested when you make your booking online or added to an existing booking through the Manage Booking section of the website.

I'm about to pick-up my car but there's a problem - what do I do?

If any problems arise at pick-up, you should. log into the Booking Manager section of the website and click 'Help Centre'. From here, you will be asked to narrow down the issue to the one relevant to you before being given the appropriate contact options.

Can I retrieve documentation from a recent car hire booking?

Yes, and the quickest way to do so is directly from the car rental supplier. If this is proving tricky, log into the Booking Manager section of the website and click 'Help Centre'.

I've booked an Electric Vehicle - where can I charge it?

We advise charging your EV any time you have access to a power source, and you are not on the road (e.g., overnight when you are at your hotel) to avoid the risk of running out of battery while driving.

However, in the event of needing to charge while on the road, there are several reliable apps that will direct you to charging points near to your location via GPS.